When you place an order or create an account, we collect information you provide directly, including your name, email address, shipping address, and payment information. Payment details are processed securely by our payment processor (Stripe) and are never stored on our servers.

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, pages visited, and referring URLs. This information is used to improve our website and your shopping experience.

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to your questions and support requests
• To improve our website, products, and services
• To send promotional communications (only with your consent)
• To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders — such as shipping carriers and payment processors — under strict confidentiality agreements.

We may disclose your information if required by law or to protect the rights, property, or safety of The Plant Pole Co., our customers, or others.

Our website uses cookies to enhance your browsing experience, remember your cart contents, and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our site.

We implement industry-standard security measures to protect your personal information. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us:

The Plant Pole Co.
Email: [email protected]